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Previous issue date: 2016-08-25 / As organiza??es em geral t?m se preocupado com o alcance das estrat?gias e dos objetivos
tra?ados, e partindo dessa premissa, a Gest?o da Qualidade adentra para otimizar ainda mais os
resultados bem como a satisfa??o e a expectativa dos clientes. Em meio a isso, a NBR ISO
9001:2015, uma das ferramentas de certifica??o da qualidade de car?ter gen?rico, possibilita
que qualquer empresa possa adotar padr?es e sistemas de gest?o da qualidade de acordo com
as condi??es da norma, a fim de padronizar os seus processos aos requisitos requeridos pelos
clientes. Aliado ao interesse de certifica??o e da inser??o de pr?ticas que gerem por meio da
pesquisa, do ensino e da extens?o, a melhoria nos servi?os prestados, o Laborat?rio de Inova??o
Tecnol?gica em Sa?de (LAIS), refer?ncia em pesquisa e tecnologia no Rio Grande do Norte,
almejou que tais procedimentos fossem adotados. Dessa forma, o objeto de estudo ? o LAIS,
que trabalha com o trip? da educa??o e com vistas a entrega de solu??es tecnol?gicas para o
Sistema ?nico de Sa?de (SUS). O estudo ? conduzido por meio de uma pesquisa-a??o, norteado
pelos princ?pios da NBR ISO 9001:2015 e sua an?lise ? de car?ter qualitativo. Desse modo, tem
como finalidade o mapeamento do macroprocesso da unidade de neg?cio de Sistemas de
Informa??o em Sa?de e posteriormente a sua modelagem, utilizando o m?todo BPMN com o
direcionamento ? adequa??o dos princ?pios da NBR ISO 9001:2015. Quanto ao planejamento,
optou-se pela revis?o bibliogr?fica e pelo estudo de caso. A condu??o da pesquisa ? de suma
import?ncia, uma vez que verificou e preconizou a melhoria dos processos de inova??o, al?m
de servir como base para outras organiza??es e pesquisas na ?rea. Os resultados do trabalho
podem ser considerados para maiores contribui??es e relev?ncia sobre o tema estudado. / The organizations in general have been concerned about the scope of the strategies and goals
set and, based on this premise, the Quality Management enters to further optimize the results,
satisfaction and expectations of the customers. Among that, the NBR ISO 9001:2015, one of
the quality tools of generic character, enables any company to adopt standards and quality
management systems according to the requirements of the standard, in order to standardize its
processes to the requirements of customers. Coupled with the interest in the certification and
the inclusion of practices that generate an improvement in the services offered, through
research, education and extension, the Innovation Lab in Health (LAIS), a reference in research
and technology in Rio Grande do Norte, aims for such procedures to be adopted. Thus, the
object of the study is the LAIS, working with the tripod of education and with a goal to deliver
technology solutions for the Brazil's Unified Health System (SUS). The study is conducted by
means of an action research, guided by the requirements of the NBR ISO 9001:2015, and its
analysis is qualitative and quantitative. Furthermore, it has the purpose of mapping the process
of the business unit of the LAIS, the Systems of Health Information (SIS), and later modeling
the process using the BPMN method guided by the principles of the NBR:ISO 9001:2015. As
for the planning, the literature review and the case study were chosen. The conduct of this
research is very important, as it promotes the improvement of the innovation processes and the
credibility of the institution and serves as the basis for other organizations and researches in the
area. The results of the work may be considered for major contributions and relevance of the
studied subject.
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/21977 |
| Date | 25 August 2016 |
| Creators | Almeida, Milena Cristina Duarte de |
| Contributors | 41584422904, Costa, Jos? Alfredo Ferreira, 53820126449, Valentim, Ricardo Alexsandro de Medeiros, 87455021453, Alves, Robinson Luis de Souza, 79071309487, Hekis, Helio Roberto |
| Publisher | PROGRAMA DE P?S-GRADUA??O EM ENGENHARIA DE PRODU??O, UFRN, Brasil |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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