The thesis concetrates on the customer satisfaction research with provided service. The customer satisfaction is one of the key success factors on the market. The result and the goal of this thesis is output in the form of suggestions and recommendations, which should lead to an increase in the current level of customer satisfaction in future.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222670 |
| Date | January 2010 |
| Creators | Jangl, Patrik |
| Contributors | Miklík, Tomáš, Chalupský, Vladimír |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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