<p>The study investigates knowledge management (KM) practices in the public sector in Botswana. The underlying premise is that good KM leads to efficiency and effectiveness. The study assesses the KM practices in the government departments by means of a questionnaire survey of senior managers. The assumption is that the corporate manager/directors will know what knowledge is there, how knowledge is created, shared and flow in the organization. The main question of this study is whether the Botswana public sector is practicing KM. Related questions are:  / What are the views of public service managers/ directors on the benefits that can be reaped from KM practices?  / What evidence is there that the public service has a culture of sharing information and knowledge? And how are staff members encouraged to internalize and use new knowledge? How are creativity and new ideas encouraged?  / Are there appropriate technological resources to facilitate effective KM, for example central knowledge repositories and social networking?The study explores the problem and questions by means of a questionnaire survey amongst 43 departmental directors of the Government of Botswana. The overall finding is that information management rather than KM is being practiced. The respondents, senior public service managers, certainly recognize the value of and the need for KM. But, they themselves identify certain weaknesses, such as lack of knowledge of KM among their staff, weak communication inside and across the departments, lack of policy and lack of good KM systems.<br />
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Identifer | oai:union.ndltd.org:UNWC/oai:UWC_ETD:http%3A%2F%2Fetd.uwc.ac.za%2Findex.php%3Fmodule%3Detd%26action%3Dviewtitle%26id%3Dgen8Srv25Nme4_5269_1363782625 |
Date | January 2010 |
Creators | Komanyane, Kelebogile |
Source Sets | Univ. of Western Cape |
Language | English |
Detected Language | English |
Type | Thesis and dissertation |
Format | |
Coverage | ZA |
Rights | Copyright: University of the Western Cape |
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