M. Tech. Office Management and Technology / Although most students are not aware of all the administrative tasks involved in the processes during the period from choosing a university to graduation, they become aware of the administrative processes as soon as problems arise. They are often confronted with administrative problems that result in poor customer service. By the time students reach the graduation office and are confronted with administrative problems concerning their graduation, they become very disappointed. The problem therefore focuses on whether a graduation office can work proactively and improve customer service to such an extent that the customers: namely, the students and their guardians, have a satisfying experience. In general there is a feeling among staff at administrative departments of universities that they wait constantly for other departments to complete their outputs which serve as their inputs. This process of departments not transferring their work in time and also sending incomplete or incorrect qualifications is the main reason for students not graduating. This could be one of the reasons for students then complaining that they have had to wait too long for an answer after applying to graduate, or received their communication too late.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001120 |
| Date | January 2013 |
| Creators | Prinsloo, Magrietha Jacoba |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | Tshwane University of Technology |
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