As the trend of progressive development of technological information and globalization, organization use teams to manage the complex operational activities in dynamic environment. Organizations use cross-functional team to encourage individuals¡¦ knowledge sharing; however, the team members are composed by talents with different professional background and the way they think, work and express emotion are different. Hence, whether or not the group members with high level of group emotional intellectual and whether or not the group can from their social capital in their group determine their group performance and organizational success.
Through a series of questionnaire survey of groups in health care Industory and using hierarchical regression analysis to deal with the data, our research indicate will investigate the following questions:
1. Whether the diversity of group will lead to relational conflict and negatively influence group performance.
2. Whether group emotional intelligence can decrease the relational conflict and then positively influence performance.
3. Whether group emotional intelligence can contribute to accumulate social capital and then strengthen team performance.
In consequence, our study has empirically demonstrated that GEI could reduce the negative effect of relationship confluct, meanwhile increase positive effect of group identity on group effectiveness. The dimension of creating resource working with emotions and creating an affirmative environment are found to be two of most significant factors that attribute to this effect, and GEI can definetly contribute to accumulate social capital and strengthen team performance. This study finally suggested that organizations shall endeavor to assist team build positive attitude and move group memvers from striking together to working cooperatively.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0204109-003033 |
| Date | 04 February 2009 |
| Creators | Wu, San-chiang |
| Contributors | Yu Ming-chu, Wang Yu-ping, Chang Kung-hsiung, Tsai Wu-te, Li Ying-chun, Jaw Bih-shiaw, Wu Wann-Yih |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0204109-003033 |
| Rights | not_available, Copyright information available at source archive |
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