A dissertation submitted to the Faculty
of Arts, University of the Witwatersrand,
Johannesburg, for the Degree of
Master of Arts / This dissertation explores the mental models applied when computers
are used by tertiary sector 'clerical' employees from different
backgrounds and with different levels of experience with, and
knowledge of computers.
The study was conducted in three stages. In STAGE 1, interviews
were conducted to categorise the level of knowledge and experience
of the users, and to establish their socio-cultural backgrounds.
STAGE 2 established their 'mental models' of the inside of a
computer by means of sketches. STAGE 3 assessed sketches of
subjects' mental models of the dynamic operations of the computer
saving a file. Cluster analysis was conduded to establish groupings
of subjects with similar usership background and sketches. Further
analysis was conducted on the resulting cluster solutions. (Abbreviation abstract) / Andrew Chakane 2018
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/26238 |
| Date | January 1995 |
| Creators | Koping, Leora Esme. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | application/pdf |
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