This research conducted an interdisciplinary field experiment to identify relationships between productivity, user satisfaction and IS Helpdesk USP's use of effective communication behavior. An experimental group of Helpdesk USPs of a large retail organization were trained by communication professionals in communication effectiveness, with emphasis on the needs of the telephone environment.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc278811 |
| Date | 05 1900 |
| Creators | Breshears, Robert Louis |
| Contributors | Vanecek, Michael Thomas, 1942-, Prybutok, Victor Ronald, 1952-, Bruner, Michael S., Kappelman, Leon Allan, 1947- |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | xii, 228 leaves : ill., Text |
| Rights | Public, Copyright, Copyright is held by the author, unless otherwise noted. All rights reserved., Breshears, Robert Louis |
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