Tourism and hospitality play a crucial role in the growth of the Thai economy
and hoteliers need to consider how to retain their talented employees. The
major output of tourism and hospitality is service and this is most critically
driven by the human capital of the organisation and supported by human
resource practices. This study examined workforce expectations and
experiences of work relationships, job security, WLB, pay and remuneration,
PM systems, career promotion, training and development and challenging job
roles in luxury five-star hotels in Thailand. It employs a multi-method research
design using a pragmatic lens, mixed methods and sequential explanatory
design through a survey of 578 respondents, followed by 62 semi-structured
interviews, the study shows that national chain hotels are more willing and
better able to adapt their HR practices initiatives to local conditions when
compared to local and international chain hotels.
Thai hotel employees emphasise harmonious social relations and a physical
closeness to be taken care of by their supervisors and management team like
family members. They are increasingly aware of the need for bundles of HR
practices and managers therefore need to understand their workforce and the
need to incorporate more flexibility in their working practices as part of a brandconsistent
system. Finally, managers need to consider the relational
psychological contract of the workforce and understand workforce
commitment and how this relates to the broader strategy of the organisation.
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/17207 |
| Date | January 2017 |
| Creators | Suengkamolpisut, Wallapa |
| Contributors | Glaister, Alison J. |
| Publisher | University of Bradford, Faculty of Management & Law |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Thesis, doctoral, DBA |
| Rights | <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>. |
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