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<p>Employee
turnover is widely recognized as a concern for hospitality employers. Therefore, strategies are needed to attract
and retain workers. Organizational
newcomers are vulnerable to job stressors that lead to burnout and
turnover. However, organizational
socialization facilitates employee learning and adjustment, which subsequently
reduced turnover intentions. The purpose of this study is to examine the impact
of organizational socialization tactics on the domains of socialization
learning and on organizational commitment in the hotel industry. The study also investigated the influence of
socialization tactics and learning on turnover intentions. Additionally, the study explored content,
context, and social aspects of organizational socialization tactics used by
hotels to facilitate employee learning. The
study utilized a mixed methods approach including survey data from employees of
upper midscale and upscale hotels in the Midwest, and interviews conducted with
a convenience sample of survey participants.
Empirical analyses were conducted using descriptive statistics, t-tests,
analyses of variances, and regression analyses.
Thematic analysis was used for interview transcripts. Findings indicate higher perceived levels of institutionalized
organizational socialization tactics do positively impact the four domains of socialization
learning – training, understanding, coworker support, and future
prospects. Higher levels of two socialization learning domains,
coworker support and future prospects, positively impacted organizational
commitment. Institutionalized
socialization tactics and the socialization learning domain of future prospects
were negatively associated with turnover intentions. Interview findings enhanced survey data on
organizational socialization tactics in the hotel industry. There was a higher prevalence of individual
and informal learning, and employees have limited awareness of sequential steps
or fixed timetables. Employees engaged
in observational learning related to job duties from coworkers, and observation
of customer service skills from their supervisors. The study also found employees are learning
interpersonal skills from guest interaction, including how they can integrate guest
feedback into their organizational roles.
The study demonstrates the positive influence of institutionalized
organizational tactics on employee learning in the hotel industry and provides
further context on socialization tactics from an employee perspective. Implications, limitations, and
recommendations for future study are discussed.
Practitioners are encouraged to engage in institutionalized socialization
activities. Employers can also cultivate
an organizational climate that enhances hands-on learning by adopting
socialization activities that enhance employee self-efficacy and encourage
relationship building between coworkers.
</p>
<p> </p>
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| Identifer | oai:union.ndltd.org:purdue.edu/oai:figshare.com:article/9107843 |
| Date | 13 August 2019 |
| Creators | Amanda R. Bies (5929520) |
| Source Sets | Purdue University |
| Detected Language | English |
| Type | Text, Thesis |
| Rights | CC BY 4.0 |
| Relation | https://figshare.com/articles/Organizational_Socialization_Tactics_and_Learning_in_the_United_States_Hotel_Industry/9107843 |
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