The environment within which the South African public service renders
a variety of services is always changing. Some needs may be justifiable
and some may not meet the expectations of the South African citizens as
their expectations increase while the human resource and financial capacity do
not increase in the same proportion. A direct consequence of this situation is a
backlog in service delivery, unresponsive service delivery and impatience on the
part of consumers. Human resources, therefore, need to be managed for optimum
service delivery. The public service needs to invest more in human resource and
be able to retain skilled employees. This article attempts to define concepts that
relate to human resources development. Furthermore, this article pays attention
to the policy and institutional framework within which public services have to be
rendered. The objectives of human resource development are also explained in his article. A number of challenges that impede human resources development
are analysed. Lastly, the article focuses on interventions and recommendations that could enhance capacity building in the public service.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1000689 |
| Date | 08 1900 |
| Creators | Mello, DM |
| Publisher | Journal of Public Administration |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | Journal of Public Administration |
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