The competition in sports equipment and sports fashion today is fierce. And as e-commerce grows, the competing players has to remain accessible and usable regard-less of the device their customers visit the website on. Stadium is Swedens biggest player on the market and puts a lot of effort on their online activity. Something Stadium found interesting was the possibility of introducing elements that would increase the conversion rates directly into the product menu. This study explores the possibility to find a responsive solution for the product menu at Stadiums’ e-commerce website which could contribute to increased conversion rates. The study is built upon an experiment and the foundations of the experiment is based upon a market analysis of used design patterns for product navigation in the domain of sport resellers. Added to that, theories of usability and sales aspects, Stadiums own point of view, and known design patterns, have all contributed to the birth of a responsive product navigation concept. What started as sketches first evolved into three high fidelity design solutions (one for desktop devices, one for tablet devices, and one for smartphone devices) and then into working prototypes. The prototypes were tested by multiple users, following a set of tasks. The results was then compared with the same tasks conducted at Stadiums current website. The theories we have found clearly indicate that a good user experience greatly affects the potential for higher conversion rates and also increase the possibility of a higher customer loyalty towards the brand. Stadiums’ philosophy is focused on the product range and to show the products as the hero of the brand. The user testing conducted showed that the design solutions made by us didn’t meet the standard of the current Stadium product navigation. The statistics from the tests is spraw-ling and the lack of completness within the prototype shined through. Despite the sprawling results, the study concludes in a design solution that can act as a starting point for further investigations to find the best possible solution.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:liu-108878 |
| Date | January 2014 |
| Creators | Lanneld, Viktor, Bergström, Max |
| Publisher | Linköpings universitet, Interaktiva och kognitiva system, Linköpings universitet, Tekniska högskolan, Linköpings universitet, Interaktiva och kognitiva system, Linköpings universitet, Tekniska högskolan |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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