Yes / The continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of
citizens' self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed
engagements. This study examines the factors influencing citizens' continuance use of eGovernment services.
Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS
success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that
prior experience, social influence, information quality, and service quality, personal outcome expectation, and
satisfaction, are significant predictors of citizens' intention to use eGovernment, when they are regulated,
through citizens' self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering
a self-regulating process. Therefore, it demonstrates how critical it is for the government's leaders to understand
the patterns of the long-term process for electronic systems continually. / There is a corrigendum for this paper at https://doi.org/10.1016/j.giq.2020.101492. Elvira Ismagilova was not included as an author on the original record when she should have been.
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/17827 |
| Date | 05 November 2020 |
| Creators | Alruwaie, M., El-Haddadeh, R., Weerakkody, Vishanth J.P., Ismagilova, Elvira |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Article, Accepted manuscript |
| Rights | © 2020 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license. |
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