The philosophy of ¡uTotal Quality Management¡vis an innovative management of full directions, it represents a whole new cultures, and the TQM bas been applied as the universally managerial solution for countries, enterprises, governments and organizations to promote the innovation and product improvements, all members of the organization shall
devote himself or herself and pay their all energies to focus on and achieve the goal -¡uTo create the most perfect products and services for customers¡v.
IT department, a member of organization which executing TQM, in order to reach the purposes of total improvements, IT department shall participate and execute practically just like other departments. By exploring and analyzing the literature theories, the practical case of IT deparment which deploys the TQM activities, interviews, this research applies CASE
STUDY method to research for the key issues of¡uIT department executes TQM¡vas below:
A. The IMPORTANCES between IT department and TQM.
B. Why shall IT department execute TQM.
C. The needed conditions for IT department to execute TQM.
D. The ROLEs for the LEADER and STAFFs of IT department to execute TQM.
E. The MODULE for IT department to execute TQM.
F. The defects of the initial execution.
Wish the discoveries and suggestions of the research can be references to the IT department which is going to or already runs TQM.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0717107-173906 |
| Date | 17 July 2007 |
| Creators | Ou, Shih-yu |
| Contributors | Hsin-hui Lin, Szu-yuan Sun, Ming-shang Huang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0717107-173906 |
| Rights | off_campus_withheld, Copyright information available at source archive |
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