This thesis maps the situation in information technology management on the interface between informational services delivery and business users with focus on one of the key roles -- service owner. From the theoretical point of view it's done on the basis of common IT methodologies, from the practical point of view on the basis of comparison of four insurance companies. The thesis concludes possible definitions of the role with regard to benefits achievable for the studied companies.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:198046 |
| Date | January 2013 |
| Creators | Hák, Martin |
| Contributors | Svatá, Vlasta, Novák, Richard |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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