The thesis is focused on protecting consumers and tour operators and travel agencies. The basic aim is to analyze consumer awareness of their rights and obligations arising from the travel contract and general terms and conditions. A sub-goal is to determine the perception of ITQ Code (International Travel Quality), both by consumer and by the tour operator. For the analysis was selected questionnaire survey. The results of the investigation pointed to the fact that consumers are not satisfied with the failure of contractual obligations and are determined to pursue their legal rights. On the other hand, many do not read or terms and conditions. Questions focused on the ITQ Code, which specifies exactly complaints procedure and compensation system, revealed that consumers would welcome such a product and it take into account the selection of a tour operator, but more than half of this Code, still heard.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:76452 |
| Date | January 2009 |
| Creators | Doležalová, Petra |
| Contributors | Horová, Olga, Samková, Milena |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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