This dissertation is focused on innovation of banking information systems, in prac-tical part specifically on innovation Video Banker. The main goal of my dissertation is to analyze the problems, encountered during the implementation of technological innovations Video Banker in the bank. Problems are ana-lyzed from different perspectives and the method of continuous improvement and Ishikawa diagram are used. The analysis of problems is followed by the solution of those problems. Three consecutive versions of Video Banker are analyzed, therefore I evaluate the success of problem solving too. Then I also suggest possible further improvements. The secondary objective of my dissertation is the evaluation of influence of, both technical and functional, problems of Video Banker to the effectiveness of implementation of innovation. This evaluation is provided immediately, together with each problem de-scription. The theoretical part is designed the way to make the theory on ICT innovation, re-gardless of the segment, be followed by the specifics of the banking segment. Also the methods of analysis, subsequently used in the practical part, are described. The main benefit of this dissertation is an analysis of the implementation of a new channel for online client communication with the bank, using Voice over IP. Concerning this topic, there are just few publications available in the Czech Republic and also in the world.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:193102 |
| Date | January 2015 |
| Creators | Jašík, Jakub |
| Contributors | Basl, Josef, Procházka, Pavel |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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