In the South African Social Security Agency (SASSA) Annual Report of 2011/2012 it is stated that there were more than 15 million social grants paid out to needy beneficiaries of which 10 927 731 were Child Support Grants. A major challenge that is continually being addressed is the management and administration of these grants. In particular, the focus is on service delivery and zero tolerance to fraud and corruption. SASSA has made various attempts to address these issues, such as the rollout of biometric smart cards in 2012. This research endeavour attempts to discover whether a framework can be designed where necessary factors are taken into consideration to provide for an efficient social grant application and delivery process that uses biometrics. The framework aims to suggest improvements in the use of biometrics for the social grants. Seeing that biometrics in this case is used as a technology to improve a system involving humans, this study followed a Design Science approach and made use of a case study to collect the data required for the study. Literature studies reviewed the fields of social grants and biometrics. The challenges and lessons learnt from current implementations of social grants and biometrics within the South African context and further abroad were also relevant for the study. The framework that resulted from the above was evaluated for validity and applicability after which a modified framework is presented. The research concludes with specific implementation guidelines as well as areas for future research.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nmmu/vital:9829 |
| Date | January 2013 |
| Creators | Van de Haar, Helen Augusta |
| Publisher | Nelson Mandela Metropolitan University, Faculty of Engineering, the Built Environment and Information Technology |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis, Doctoral, PhD |
| Format | xix, 316 leaves, pdf |
| Rights | Nelson Mandela Metropolitan University |
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