Yes / Evidence suggests that patients can meaningfully feed back to healthcare providers
about the safety of their care. The PRASE (Patient Reporting and Action for a Safe
Environment) intervention provides a way to systematically collect feedback from patients to
support service improvement. The intervention is being implemented in acute care settings
with patient feedback collected by hospital volunteers for the first time.
To undertake a formative evaluation which explores the feasibility and acceptability of
the PRASE intervention delivered in collaboration with hospital volunteers from the
perspectives of key stakeholders.
Design:
A qualitative evaluation design was adopted across two acute NHS Trusts in the UK
between July 2014 and November 2015. We conducted five focus groups with hospital
volunteers (n = 15), voluntary services and patient experience staff (n = 3) and semistructured
interviews with ward staff (n = 5). Data were interpreted using framework analysis.
Results:
All stakeholders were positive about the PRASE intervention as a way to support
service improvement, and the benefits of involving volunteers. Volunteers felt adequate
training and support would be essential for retention. Staff concentrated on the infrastructure
needed for implementation and raised concerns around sustainability. Findings were fed
back to the implementation team to support revisions to the intervention moving into the
subsequent summative evaluation phase.
Conclusion:
Although there are concerns regarding sustainability in practice, the PRASE
intervention delivered in collaboration with hospital volunteers is a promising approach to
collect patient feedback for service improvement. / The Health Foundation (Closing the Gap in Patient Safety Programme).
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/11860 |
| Date | 15 June 2017 |
| Creators | Louch, G., O'Hara, J.K., Mohammed, Mohammed A. |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Article, Published version |
| Rights | © 2017 The Authors. Health Expectations Published by John Wiley & Sons Ltd. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited. |
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