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Lean Six Sigma a jeho využití v praxi / Lean Six Sigma and its Utilization in Practice

The aim of this work is a detailed introduction to the theory of Lean six sigma management tool and verify its efficacy in practice on the individual case. Process to be improved in this work is recovery of overdue debts on english market of certain international company. Of the possible tools Lean six sigma methodologies were chosen the most suitable for a particular process and main causes of large amounts of overdue recievables were identified. As the best steps to improve the process were indentified sending statements of account to customers, improve communication quality and appealing for compliance maturity according to the rules of English banking system. With the methodology we achieved improvement on Sigma parametr on the researched process.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:264034
Date January 2015
CreatorsPokorná, Pavla
ContributorsZelená, Veronika, Váchová, Lucie
PublisherVysoká škola ekonomická v Praze
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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