The thesis is focused on design of semi-automatic creation of incidents in the operational monitoring of Czech insurance company, based on the interconnection of two independently functioning applications currently used in the DoC (monitoring center). The purpose of the introduction of the new solution is saving time required for establishing an incident in SD (Service Desk) and its handover to a particular solver, which has a positive impact on the overall time dealing with the incident. Concept of semi-automatic creation of incidents in this thesis is prepared in relation to the analysis of the current state of the escalation of incidents, which included the measurement of the duration of the creation of incidents for a specific period. Final concept was tested in a non-productive environment and had the time of incident establishing measured. Based on the results obtained by empirical measurement method, tested solution was recommended for deployment in the production environment in terms of concrete benefits for operational monitoring ČPOJ.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:142203 |
| Date | January 2012 |
| Creators | Sabolová, Anna |
| Contributors | Mildeová, Stanislava, Hochmeisterová, Gabriela |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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