Return to search

An examination of how Indiana CEO's evaluate voice mail

Voice mail has become a major communications tool. This study examined the opinions of 357 Indiana chief executive officers regarding voice mail systems--based on a random sample of the 4,697 members of the Indiana Chamber of Commerce as of November 18, 1992. A 100 percent response rate was achieved. The CEOs generally did not like calling into systems. The study concluded that 20 percent of Indiana businesses have voice mail. The major advantage--as cited by CEOs--to calling into systems was that they can leave detailed messages at anytime. The major disadvantage was that voice mail is cold and impersonal--CEOs want to speak to a real person. The CEOs who have voice mail gave major advantages and disadvantages of their internal systems as well as a rating. Oanparisons were made between various findings including how not having voice mail affects the rating of calling into other systems. / Department of Journalism

Identiferoai:union.ndltd.org:BSU/oai:cardinalscholar.bsu.edu:handle/184707
Date January 1993
CreatorsSease, David G.
ContributorsBall State University. Dept. of Journalism., Sharpe, Melvin L.
Source SetsBall State University
Detected LanguageEnglish
Formatiii, 64 leaves ; 28 cm.
SourceVirtual Press
Coveragen-us-in

Page generated in 0.0017 seconds