This Thesis examines the financial data of manfacturing companies who are ISO 9000 certified and the winners in the manufacturing category of the Malcolm Baldrige National Quality Award to determine whether the benefit of receiving certification or winning the award is economically attractive. A literature review is completed to show the limited number of quantitative analyses that have been conducted on this subject and to provide the sources of raw data that were used in the thesis.
An analysis of the costs and benefits associated with registration is performed for ISO 9000, while stock performance is examined for the Baldrige Award winners. Results show that the economic success reported by companies that received ISO 9000 certification or the Baldrige award may be exaggerated and certainly that this success cannot be gauranteed. Recommendations for further study and a simple program design for a summative evaluation of the Baldrige award winning companies is also suggested for future research.
| Identifer | oai:union.ndltd.org:PITT/oai:PITTETD:etd-04052004-221920 |
| Date | 09 June 2004 |
| Creators | Wilson, James Patrick |
| Contributors | Kim L. Needy, Bryan Norman, Harvey Wolfe |
| Publisher | University of Pittsburgh |
| Source Sets | University of Pittsburgh |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.library.pitt.edu/ETD/available/etd-04052004-221920/ |
| Rights | unrestricted, I hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to University of Pittsburgh or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report. |
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