Aggregation approaches for incorporating e-mail processing history in queueing models of customer contact centers

Description

Thesis (M. S.)--Oklahoma State University, 2005. / Vita. Includes bibliographical references (p.107-114).

Links & Downloads

1. http://digital.library.okstate.edu/etd/umi-okstate-1244.pdf

Tags

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/61049270
Date	January 2005
Creators	Chinnaswamy, Mohan Raj,
Source Sets	OCLC
Language	English
Detected Language	English