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Six sigma and beyond: a case study of Motorola Semiconductors Hong Kong Limited.

by Poon Lai-king, Yip Wai-man Christina. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 78-79). / PREFACE AND ACKNOWLEDGMENTS --- p.iii / ABSTRACT --- p.v / TABLE OF CONTENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION AND METHODOLOGY --- p.1 / Introduction --- p.1 / Organization of the Paper --- p.2 / The Approach --- p.3 / Chapter II. --- COMPANY PROFILE --- p.5 / Introduction --- p.5 / History --- p.5 / Operating and Financial Results --- p.6 / Organization and Management --- p.7 / Motorola Asia Pacific Semiconductor Group --- p.8 / Motorola Semiconductors Hong Kong Limited --- p.9 / Chapter III. --- EVOLUTION OF QUALITY MANAGEMENT IN MOTOROLA --- p.11 / Introduction --- p.11 / Motorola's Quality Improvement Stages --- p.11 / Motorola-HK --- p.17 / Chapter IV. --- QUALITY GOAL - THE SIX SIGMA --- p.20 / The Six Sigma Concept --- p.21 / Six Steps to Six Sigma --- p.22 / Six Sigma and Beyond --- p.23 / Chapter V. --- QUALITY CULTURE --- p.24 / The Notion of Quality Culture --- p.24 / Shared Values and Assumptions --- p.25 / Top Management's Commitment --- p.28 / Organization --- p.29 / Communication --- p.30 / Teamwork --- p.33 / Training and Education --- p.35 / Motivation --- p.37 / Chapter VI. --- IMPLEMENTATION OF THE QUALITY MANAGEMENT --- p.41 / "Quality, Speed and Teamwork Program" --- p.41 / Implementation through Various Programs --- p.46 / VII. SUCCESS STORIES SHARED --- p.52 / Manufacturing Examples --- p.5 3 / Non-manufacturing Examples --- p.61 / Chapter VIII --- . MOTOROLA CORPORATE QUALITY SYSTEM REVIEW --- p.65 / Introduction --- p.65 / The Quality System Review (QSR) --- p.67 / Some Thoughts on the QSR --- p.70 / Chapter IX. --- CONCLUSION --- p.76 / BIBLIOGRAPHY --- p.78 / APPENDICES

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_319277
Date January 1994
ContributorsPoon, Lai-king., Yip, Wai-man Christina., Chinese University of Hong Kong Graduate School. Division of Business Administration.
PublisherChinese University of Hong Kong
Source SetsThe Chinese University of Hong Kong
LanguageEnglish
Detected LanguageEnglish
TypeText, bibliography
Formatprint, vii, 79, [23] leaves : ill. ; 30 cm.
CoverageChina, Hong Kong
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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