Thesis (MTech. degree in Business Information Systems)--Tshwane University of Technology, 2010. / Information and Communications Technology has been accepted globally as an enabler of public and private sector businesses. This study argues that the correct positioning of a chief information officer (CIO) is vital to achieving effective service delivery. On the contrary, empirical evidence shows that CIOs in the South African public sector tend not to have the necessary influence to use ICTs strategically to change the plight of the millions of poor South Africans, through service delivery. Using Structuration Theory as a lens, the contribution of this study is towards improving the rigor with which we understand chief information officers and their place in the improvement of South African public service delivery.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1000507 |
| Date | January 2010 |
| Creators | Otumile, John D. |
| Contributors | Kekwaletswe, Ray M. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | |
| Rights | ©2010 Tshwane University of Technology |
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