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Should end-users be part of the formulations and measurement of IT service level agreements?

Abstract available from pdf file. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2010.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:ukzn/oai:http://researchspace.ukzn.ac.za:10413/10439
Date January 2010
CreatorsBuckroodeen, Rishaad.
ContributorsMaharaj, Manoj.
Source SetsSouth African National ETD Portal
Languageen_ZA
Detected LanguageEnglish
TypeThesis

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