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EMPLOYEE TRAINING IN THE BANKING INDUSTRY: A COMPARATIVE STUDY OF PRACTICES IN TWO COUNTRIES (UNITED STATES, IRAN)

This research compared bank employee training programs in two countries--the United States and Iran. It also examined managerial perceptions regarding selected training programs, and the existing and desired level of training practices. The objectives were to facilitate the training and staff development programs within the banking industry, and to highlight the weaknesses of the present programs. / The study was conducted in two phases: (a) an exploratory research effort, and (b) data collection using a questionnaire sent to a selected sample of 33 banks in the two countries. For data analysis, appropriate SPSS programs were used. / The findings indicated that in terms of leadership perceptions, bank trainers in both countries preferred relationship behavior patterns (two-way communication) over task behavior patterns (one-way communication). They also agreed that determination of employees' maturity level was important for selecting an appropriate leadership style. In operational patterns, bank trainers in both countries supported employees' participation and involvement in planning and implementing the programs, in group decision making, in sharing information, and mutual commitment and subtlety. / Data analysis showed that in each of the 33 respondent banks, training programs were planned according to some philosophy from which clearly formulated goals and objectives were derived. These goals were achieved through functions and factors, some of which were more important than others for different banks. However, there were similarities and dissimilarities in planning and implementing training programs in the responding banks in the two countries. There was also some similarity between present and desired practices in both countries' bank training programs. Additionally, the data revealed that planners/designers and implementors of bank employee training programs in both countries do not give very much consideration to participants' knowledge, maturation, growth, or development regarding what their leadership perceptions are. / Source: Dissertation Abstracts International, Volume: 46-04, Section: A, page: 1079. / Thesis (Ph.D.)--The Florida State University, 1985.

Identiferoai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_75554
ContributorsNAZEMZADEH, MEHDI., Florida State University
Source SetsFlorida State University
Detected LanguageEnglish
TypeText
Format185 p.
RightsOn campus use only.
RelationDissertation Abstracts International

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