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Implementace procesní metodiky ITIL / Implementation of ITIL Process Methodology

Process Management is becoming more discussed issue in every company. The challenge for IT Managers is to deliver IT Services at a high quality in accordance and partnership with business. The diploma thesis Implementation of ITIL process methodology focuses on identification and analysis of existing shortcomings in the specific example of a chosen company in terms of ITIL process methodology and proposes recommendations and changes that will improve the current situation.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:224195
Date January 2013
CreatorsVozdecký, Martin
ContributorsKlusák, Aleš, Koch, Miloš
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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