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A quantitative study of an employee satisfaction index : an investigation of a South African company.

Globalisation is occurring at a fast and accelerating rate. Over the past decade foreign direct
investment has grown three times faster than world trade and four times faster than world
output.
Over the past quarter century the number of countries operating without exchange controls
affecting the import of goods and services has increased more than five fold. These
developments have led many organizations to assume that the historical cultural differences
which existed between the territories in which they operate are less marked, and less
important than they once were.
As the markets for their goods and services becomes increasingly global, so too do the
needs and aspirations of the employees who produce and deliver these goods and services.
Companies increasingly structure themselves around global business units rather than
national organizations, and seek to enhance employee commitment to and identification
with the goals and objectives of transnational units rather than the traditions and bonds of
bounded country fiefdoms.
Technological innovation, new product markets and a diverse workforce have increased the
need for companies to re-examine how their training practices contribute to learning.
The need for globalisation emanates from the quest of organisations for larger market share,
low cost production and sourcing of skilled workforce. Ethical consideration and work
practices must result in the greatest good for the largest number of people.
Employment practices must therefore respect the basic human rights of privacy, due
process, consent and free speech. Finally managers must treat employees and customers
equitably and fairly. / Thesis (MBA)-University of KwaZulu-Natal, 2005.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:ukzn/oai:http://researchspace.ukzn.ac.za:10413/4597
Date January 2005
CreatorsGovender, Vasudevan.
ContributorsBlair, Robert G.
Source SetsSouth African National ETD Portal
LanguageEnglish
Detected LanguageEnglish
TypeThesis

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