Thesis (MTech (Public Management))--Peninsula Technikon, 2004 / The World Health Organisation (WHO) presented evidence illustrating that tobacco
smoking kills three million people yearly. These statistics are increasing, and unless
current trends are reversed by the decade 2020-2030, tobacco will kill 10 million
people a year, with 70% of deaths occurring in developing countries (WHO, 1998:1).
The WHO then issued a mandate to 191 countries, which included South Africa,
requesting them to write, advocate, pass and enforce laws on tobacco control taking
into account work and public places, as people tend to spend much time there
(WHO,20031-2).
According to the literature review, since the promulgation of the Tobacco Act. 1999
(12 of 1999) public officials have been leaving the office much more regularly to
congregate with other smokers for a smoke break. This is because legislation
stipulates that they may not smoke in the office. It has also been found that the
public service delivery process is slow, not only as a result of the phenomenon of
smokerism, but also due to staff shortages.
Hence, the main purpose of this study was to explore the impact of the Tobacco Act.
1999 (Act No.12 of 1999) on the performance of librarians employed by the City of
Cape Town's Library and Information Services: Tygerberg Administration, by
focusing on answering two assumptions stating that service delivery is slow and
inefficient because of smoke breaks; and that the performance of staff is poor as a
result of regular smoke breaks.
The research population for this study consisted of 23 out of the 26 librarians-in charge
employed in the City of Cape Town's Library and Information Services:
Tygerberg Administration, who is the entire target population. The respondents were
interviewed using a self-administered questionnaire. The data collected was
analysed using software called StatPac for Windows.
The results derived indicated that the librarians-in-charge (82.6%) are satisfied with
the service delivery offered by their employees. This is regardless of the regular
smoke breaks employees take and the grievances of non-smoking employees with
regard to the regular smoke breaks taken. However, the Iibrarians-in-charge (91.3%)
added that there was room for improvement in terms of dealing with the staff
shortages and not the regular smoke breaks.
Therefore, based on the findings, the assumptions that relate to this study are
discovered to be invalid and untrue. Thus, the Tobacco Act. 1999 (12 of 1999) does
not impact on the performance of librarians employed by the City of Cape Town's
Library Services, Tygerberg Administration.
The following recommendations were formulated:
Management should consider taking on volunteers to address the staff shortage
situation.
Management should motivate employees with any kind of special rewards,
remuneration and credentials for work well done.
The Director of Social Development and Community Services of the City of Cape
Town, Tygerberg Administration, should review the salary structure of librarians
and consider increasing it.
Both the librarians-in-charge and employees should be educated about the
Tobacco Act, 1999 (12 of 1999). This education should also consist of the
importance smoking restrictions have in terms of promoting a healthy
environment, smoking cessation and job satisfaction.
The librarians-in-charge should understand the negative ramifications the lack of
rewards, credentials and salary have on job satisfaction.
Team-building exercises should be done on a regular basis to strengthen the
relationship between employees.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:cput/oai:localhost:20.500.11838/1671 |
| Date | January 2004 |
| Creators | Barbier, Lance |
| Publisher | Peninsula Technikon |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Rights | http://creativecommons.org/licenses/by-nc-sa/3.0/za/ |
Page generated in 0.002 seconds