This Master’s Degree Project titled "Seasonal Shifts: Leadership Decisions and Their Consequences on Kalmar’s Hospitality Workforce" investigates the complex phenomenon of seasonality in the hospitality sector and its effects on employee relations and leadership in the context of Kalmar, Sweden. For small economies that significantly rely on tourism, seasonality—which is defined by temporal swings in visitor activity—presents both opportunities and challenges. This study focuses on the perspectives from employees and explores the managers' decisions and how they try to control the cyclical nature of tourism and the effect they have on the workers. Utilizing an extensive theoretical framework encompassing Transformational, Transactional, Ethical, Servant, Democratic, and Seasonal Employee Leadership styles, the study explores the ways in which various methods impact job satisfaction, employee engagement, and retention. Incorporating the Cultural Dimensions Theory enhances the story and offers a more profound comprehension of the interaction between cultural factors and leadership decisions. With its bustling summer tourism industry and sizable student body, Kalmar provides an ideal setting for investigating how leadership choices affect the seasonal workforce. The study discusses how important leadership is in overcoming seasonality-related problems including worker turnover and local community sustainability. The thesis seeks to add to the body of knowledge on leadership in the hospitality sector by providing a thorough examination and insights into the lives of people who deal with the highs and lows of the tourist seasons. In addition, it aims to educate decision-makers in government and business by pointing them in the direction of approaches that sustain small cities' social and economic structures off-peak.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-129743 |
| Date | January 2024 |
| Creators | Aoun, Kevin, Thakur, Nityam |
| Publisher | Linnéuniversitetet, Institutionen för management (MAN) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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