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A sensemaking approach to knowledge management in organisations for information systems change

This dissertation focuses on conceptual frameworks from which to study information systems knowledge management (ISKM). Knowledge management (KM) is an emergent discipline arising from a breadth of fields with conflicting definitions and approaches to applying KM processes. The diversity of approaches is symptomatic of the need for development of theoretical foundations that provide a deeper understanding of the knowledge phenomena in organisations, and for KM methodologies grounded in such theoretical foundations. The study highlights conflicting tensions on various sensemaking levels, such as that between individual need for creativity and flexibility against organisational need for regulatory standardisation, and demonstrates the need for organisations to seek answers to these challenges within their own cultural setting. / Doctor of Philosphy (PhD)

Identiferoai:union.ndltd.org:ADTP/182223
Date January 2004
CreatorsJerram, Cate, University of Western Sydney, College of Law and Business, School of Management
Source SetsAustraliasian Digital Theses Program
LanguageEnglish
Detected LanguageEnglish
SourceTHESIS_CLAB_MAN_Jerram_C.xml

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