This study explores the challenge faced when an organization utilizes innovative knowledge management system to transfer internal best practice. The objective of this study is to explore what model should be employed by an organization to promote continual emergence of practical knowledge for knowledge workers as this kind of knowledge is deeply affected by situated factors when high tech engineers have high level of personalized knowledge and are embedded in practice. By qualitative case study methodology, this study adopts theoretical views of the nature of knowledge embeddedness and situated learning to explore the process of two semiconductor companies implementing management models to help engineers transfer their knowledge and experiences. Of these two companies, the ChipMaker is a supplier of semiconductor equipment. It inputs a set of system based knowledge model to transfer best maintenance practices of engineers by this system. While the other ChipTest company operates community oriented knowledge management model. After strict instructions, engineers regularly gather to share their experience and problems they faced. After theoretical and qualitative data analysis, this thesis study has three major study findings. First, the nature of situated knowledge is shown from the maintenance jobs of engineers. This kind of knowledge is personalized cognition and is embedded in work situation. Diversified deciphering situations are developed via irritation of work situations. The situated knowledge can only be emerged from social network based on situation development and impromptu dialog and action accompanying problem exploration. Second, many existing literatures and practical applications do not clarify the nature of knowledge embeddedness, but adopt "system based knowledge management model", which assumes that an organization can directly manage "knowledge" and acts of "knowledge workers". However, this study finds that the system can only manage "knowledge object" and is only applicable to problems of steady and simple situations. Furthermore, the system inclines to misleading engineers exchange superficial knowledge documents. In other words, "situated knowledge" most needed by engineers is the process of continual reproduction and potential transfer through social interaction, not a linear manner of direct transfer. Therefore, only situated learning can effectively share knowledge of embedded nature. Third, this study finds that an organization is not likely to manage "situated knowledge" that is emerged only from specific situation, but manages "social structure" to nourish knowing in practice . This dialog structures must have the following four features: 1. situated stimuli, 2. multidimensional situation link, 3. group identities, 4. collectively implied memories. Only with these features, members can be attracted to continually input activity energy to keep vitality of community interaction. Finally, from two cases of knowledge managements this study develops two kinds of knowledge management models ¡V "object style", i.e. big K and small m [Km], and "jigsaw style", i.e. small k and big M (kM) ¡V and suggests their theoretical and practical implications
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0724106-002206 |
| Date | 24 July 2006 |
| Creators | Lee, Ching-fang |
| Contributors | none, none, none, none, none |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0724106-002206 |
| Rights | unrestricted, Copyright information available at source archive |
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