Mining help desk emails for problem domain identification and email feature engineering for routing incoming emails /

Description

Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2008. / Source: Dissertation Abstracts International, Volume: 69-05, Section: B, page: 3106. Adviser: Michael B. Twidale. Includes bibliographical references (leaves 267-280) Available on microfilm from Pro Quest Information and Learning.

Links & Downloads

1. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3314870

Tags

Library Science. Computer Science.

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/310422111
Date	January 2008
Creators	Rathi, Dinesh.
Source Sets	OCLC
Language	English
Detected Language	English