This study investigates employees' perceptions of the quality of work life in a large northeastern university. Two issues are central to the investigation, organizational commitment and job satisfaction. The latter indicator is examined on two levels--global job satisfaction and facet-specific satisfaction. Interest in the area of Quality of Work Life has increased in the past several years. The literature in this area, however, does not provide comprehensive guidance to implement such a program. Furthermore, studies on organizational commitment and job satisfaction hve tended to focus on samples of only a few occupations or broad national surveys. Thus, the literature is lacking in intraorganizational studies which compare occupational levels. The research in this study is presented in two sections. Part 1 examines the organizational commitment of the employees in two ways: (1) the sample as a whole and (2) separate analyses for each of eight occupational levels. Part 2 gauges satisfaction among this organization's employees. This is done using the same dual strategy mentioned above. The results indicate that the perceptions of the quality of life among these employees is not very positive. Immediate, job-related aspects, such as relations with coworkers, and the amount of comfort associated with jobs, are perceived favorably. The more distant areas of work, promotions and financial rewards, receive less desirable ratings. Similarly, the commitment of the employees was only slightly above the neutral point. Neither satisfaction nor commitment reveal positive perceptions of the quality of work life experienced. This holds true for sample wide as well as occupational groups. Examination of the standard organizational commitment model fails to provide empirical support for it. Suggestions are made for improving the measurement of commitment. Additionally, future areas of research are identified for the study of the quality of work life.
| Identifer | oai:union.ndltd.org:UMASS/oai:scholarworks.umass.edu:dissertations-8899 |
| Date | 01 January 1983 |
| Creators | CHELTE, ANTHONY F |
| Publisher | ScholarWorks@UMass Amherst |
| Source Sets | University of Massachusetts, Amherst |
| Language | English |
| Detected Language | English |
| Type | text |
| Source | Doctoral Dissertations Available from Proquest |
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