The purpose of this study aimed at investigating the relations among Perceived Organizational Support (POS), Leader-Member Exchange (LMX), Service-Oriented Organizational Citizenship Behavior (OCBs) and Service Climate in Taiwan¡¦s convenience stores. The samples of this research are from one of main four convenience stores in Taiwan. Questionnaires were sent to 720 people for survey and a total of 612 responses were received. After checking for completeness, 582 responses were valid date. The data was analyzed by factor analysis, reliability analysis, and measured by LISREL model to examine the relationship among the constructs. The major result of this study is as following:
1. Perceived organizational support and leader-member exchange has positive effect on service-oriented organizational citizenship behaviors.
2. Service climate has positive effect on service-oriented organizational citizenship behaviors.
3. Perceived organizational support and service climate moderate positively service-oriented organizational citizenship behaviors.
4. Leader-member exchange and service climate don¡¦t moderate positively on service-oriented organizational citizenship behaviors.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0214112-172828 |
| Date | 14 February 2012 |
| Creators | Lo, Ya-Chiung |
| Contributors | Bih-Shiaw Jaw, Ming-Chu Yu, Yu-Ping Wang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0214112-172828 |
| Rights | user_define, Copyright information available at source archive |
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