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Qualitative research on leader speech communication content, leader behaviors and subordinates' trust

Nowadays the research area in human resource management does not focus on the individual work performance anymore, but emphasize on the communication and relations between employers and employees instead. To create the organizational communication climate including leadership communication skills and strategies becomes the most important issue (Tsai, 2000; Robertson, 2000; 2001; 2002). Communication can lead an organization to go for the common cause, and the management has to affirm organizational vision and mission, drive transformational change, issue a call to action, reinforce organizational capabilities, and create an environment where motivation can flourish (Baldoni, 2004). In Saving Big Blue, the ex-president Gerstner would regularly communicate with his subordinates via intranet and listen to their opinions, for he believes that he can learn the demands of employees due to the direct communication way. The management has to make people perceived of their importance in a company and clearly understand organizational goals and beliefs without communication barriers. Therefore the direct effect of leaders on subordinates is the daily communication (Solomon & Flores, 2002), and communication can build up mutual trust (Baldoni, 2002). Employees are tempted to reach organizational goals, and the leadership can manage to it; effective leader behaviors can increase the work motivation (Humphreys, 2004). After the interviews, the author develops six propositions as follows.
Proposition 1. To people who are motivated by positive words, individual
achievements, leadership and work lifestyle are more important to the pure money compensation.
Proposition 2. Negative words are always with emotions, and the communication
content with menace results in permanent or temporary work
efficiency?
Proposition 3. The relationship between employee readiness and leader behaviors.
Proposition 4. Further research on the trust basics between leaders and subordinates
based on patriarchy.
Proposition 5. The relationship between communication trustworthiness niches and
communication skills.
Proposition 6. Leader communication style is a way to determine the perceived
leadership pattern.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0203105-152907
Date03 February 2005
CreatorsChang, Heng-Yu
ContributorsChin-Kang Jen, Jen-Jsung Huang, I-Heng Chen
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0203105-152907
Rightsunrestricted, Copyright information available at source archive

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