Thesis (M.M. (Public and Development Management))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Wits School of Governance, 2017. / The aim of this study is to identify the main reasons for why there is poor leadership and poor service delivery in the Emalahleni Local Municipality. The study undertook a comprehensive review of related literature in order to enhance the knowledge gap within the concept of leadership and governance. This research adopted the qualitative research method as the research study deals with real-life social issues which involve the employees of Emalahleni Local Municipality and the residents of Emalahleni itself. Face-to-face interviews were conducted both in the Emalahleni Local Municipality and Emalahleni area to collect credible data for the study. In addition, the sample size considered for this study was ten participants who were interviewed for the study, five employees from the Emalahleni Local Municipality and five residents from the Emalahleni area.
The findings derived from the data collected reveal that the Emalahleni Local Municipality is struggling to provide good services to its citizens due to the poor leadership within the municipality. In addition, the employees of Emalahleni are not performing well in their respective jobs due to insufficient training and the fact that not everyone working for the municipality is employed based on merit, which contributes to a lack of capacity and poor service delivery.
The researcher makes recommendations which include appointing employees with the right skills and knowledge, developing and improving on the training programmes that already exist within the municipality, following the right leadership style to change and develop the municipality, and electing leaders who have the interests of the people at heart. / MT2017
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/23371 |
| Date | January 2017 |
| Creators | Mmela, Marungwane Lydia |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | Online resource (vi, 76 leaves), application/pdf, application/pdf, application/pdf |
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