A research report submitted to the Faculty of commerce, law and management at the university of the Witwatersrand in partial fulfilment of the requirement for the master of management in the field of Public management and development studies, 2017 / The study on the role of leadership in the delivery of services to the community of
KaMhlushwa Township in the Nkomazi Municipality has been triggered by the
growing outcry by communities regarding government’s inability to provide basic
services as promised in the Human Rights Charter of the constitution of the Republic
of South Africa. The said outcry finds its expression through the escalating service
delivery protests as reflected in the Service Delivery Protest Barometer, (2014), the
Municipal IQ Index and many other statistical surveys which have been recently
conducted by professional bodies.
While government reports reflects an upward mobility in the political landscape on
the human development index, these surveys reflect that such a political
transformation has not yet translated into economic growth to the people of the
country. The black majority are still reflected to be living under heavy squalid
conditions with their lives characterised by poverty, inequality and heavy
unemployment levels, Mbeki, (2016).
The KaMhlushwa community is no exception to the picture painted above and will be
used to establish the causal factors to the dearth of leadership in directing the
delivery of services to communities.
The study, after exploring a number of leadership approaches, went further to
suggest a number of leadership strategies which may be deployed to enhance the
service delivery programme at a local level. It discusses at length the leadership
trends from a global to a local level giving enough suggestions for future
consideration on the same or similar topics to this one.
The report concludes by drawing recommendations for further investigation by other
researchers on the topic. There are also recommendations which can be used as
best practice for replicability by other sectors to ensure the promotion of a coherent
and effective delivery of services in local communities. / GR2018
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/23641 |
| Date | January 2017 |
| Creators | Makwakwa, Roy Steven |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | vii, 114 leaves), application/pdf |
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