Perceived performance and disconfirmation of expectations as measures of customer satisfaction with information services in the academic library

Description

Thesis--Florida State University, 1998. / "FI000003PDF" --Disk. "July 31, 2009"---Disk. Includes bibliographical references. Photocopy version also available.

Links & Downloads

1. http://www.famu.edu/library/RSwan.Pdf

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Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/432671496
Date	January 1998
Creators	Swan, Ruth Maddox.
Publisher	Tallahassee, FL. :
Source Sets	OCLC
Language	English
Detected Language	English