Individualni i organizacioni prediktori prosocijalnog ponašanja zaposlenih u sektoru turističkih krstarenja / Individual and organisational predictors of prosocial service behaviour amongemployees in cruise line industry

Description

<p>Ova disertacija pruža uvid u strukturu povezanosti LMX&nbsp; razmene, emocionalne inteligencije&nbsp; i&nbsp; prosocijalnog pona&scaron;anja (iznad okvira radnih uloga, unutar okvira radnih uloga i kooperativnosti) zaposlenih na rečnim kruzerima.&nbsp; Anketno istraživanje je sprovedeno na uzorku od 270 zaposlenih na 12 luksuznih kruzera koji&nbsp; krstare evropskim rekama. LMX&nbsp; razmena&nbsp;&nbsp; i emocionalna inteligencija su se pokazali kao prediktori prosocijalnog pona&scaron;anja izvan okvira radnih uloga, unutar okvira radnih uloga i kooperativnosti.&nbsp; Utvrđeno je medijatorno dejstvo LMX razmene na vezu između upravljanja emocijama i prosocijalnog pona&scaron;anja unutar radnih uloga, pri čemu LMX razmena umanjuje uticaj upravljanja emocijama na ovaj domen prosocijalnog pona&scaron;anja.&nbsp; Takođe, LMX razmena vr&scaron;i medijatornu funkciju na vezu između empatije i kooperativnosti pri&nbsp; čemu se uticaj empatije umanjuje. Zaključno, utvrđeno je&nbsp; medijatorno dejstvo LMX razmene na vezu između samosvesti i kooperativnosti pri čemu LMX razmena umanjuje uticaj samosvesti.&nbsp; Na osnovu ovih rezultata, prikazan je praktični i naučni doprinos istraživanja.</p> / <p>This research provides an insight into the relationship structure of LMX exchange,&nbsp; emotional intelligence, and prosocial service behavior (extra-role, in-role behavior and cooperativeness) of employees in cruise industry. The survey was conducted on a sample of 270 respondents employed on twelve luxury river cruise ships that cruise European rivers.&nbsp;&nbsp; LMX exchange and emotional intelligence&nbsp; turned out to be predictors of extra-role, in-role behaviour and cooperativeness, whereby LMX has a mediating function on the relation between&nbsp; between the management of emotions and in-role behavior,&nbsp; where LMX reduces the impact of management of emotions. Also, LMX exchange&nbsp; has a mediating function on the relation between&nbsp; the empathy&nbsp; and cooperation whereby the influence of empathy is reduced. In conclusion, it was found that LMX exchange has a mediating function on the relation between&nbsp; the self- awareness and cooperation whereby LMX exchange reduces the impact of self-awareness. Based on these findings, both managerial and research implications are presented.</p>

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1. https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija149449644386374.pdf?controlNumber=(BISIS)104680&fileName=149449644386374.pdf&id=9811&source=NDLTD&language=en
2. https://www.cris.uns.ac.rs/record.jsf?recordId=104680&source=NDLTD&language=en

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Additional Fields

Identifer	oai:union.ndltd.org:uns.ac.rs/oai:CRISUNS:(BISIS)104680
Date	06 September 2017
Creators	Erdeji Irma
Contributors	Dragin Aleksandra, Tešanović Dragan, Božić Sanja, Davidović Nemanja, Jovicic Dobrica
Publisher	Univerzitet u Novom Sadu, Prirodno-matematički fakultet u Novom Sadu, University of Novi Sad, Faculty of Sciences at Novi Sad
Source Sets	University of Novi Sad
Language	Serbian
Detected Language	English
Type	PhD thesis