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A study on the effectiveness of a business process reengineering project in a local power utility.

by Chan She Kei. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 85-86). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / ACKNOWLEDGMENTS --- p.vi / LIST OF TABLES --- p.vii / LIST OF CHARTS --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- RESEARCH METHODOLOGY --- p.4 / Basic Scope of the Study --- p.4 / Basic Approach --- p.5 / Confidentiality --- p.6 / Chapter III. --- LITERATURE REVIEW --- p.7 / Organisational Development --- p.7 / Emerge of Business Process Re-engineering --- p.8 / Principles and Basic Steps for Re-engineering Business Process --- p.10 / Obstacles for BPR --- p.15 / Organisational Culture and BPR in Chinese Community --- p.17 / Lessons Learnt from Experience --- p.19 / Chapter IV. --- THE BPR CASE --- p.22 / Background of Asset Creation Team --- p.22 / Urgency for Changes --- p.23 / Objectives --- p.24 / Approach --- p.25 / Issues --- p.25 / Benchmarking --- p.26 / Recommendation --- p.27 / Organisational Change --- p.28 / Implementation --- p.29 / Chapter V. --- DISCUSSION AND ANALYSIS --- p.31 / Top Management Commitment --- p.31 / BPR Team Member --- p.32 / BPR Project Process --- p.33 / The Proposed Change --- p.35 / Human Aspects of BPR --- p.42 / Chapter VI. --- EMPLOYEE SURVEY --- p.46 / Objectives --- p.46 / Survey Responses --- p.47 / Discussion on Survey Findings --- p.49 / Corporate Change Strategies --- p.49 / Corporate and Personal Culture --- p.52 / Work Organisation and Operating Efficiency --- p.56 / Impact on Employee due to the Change --- p.58 / Chapter VII. --- SUGGESTIONS FOR IMPROVEMENT --- p.61 / Suggestions for Future BPR Project --- p.61 / Suggestions for Improving Effectiveness of the New Organisation --- p.63 / Chapter VIII. --- CONCLUSION --- p.67 / APPENDICES --- p.73 / Chapter Appendix 1 : --- The Previous Organisational Chart for Design Department --- p.73 / Chapter Appendix 2 : --- The Previous Organisational Chart for Network Development Department --- p.74 / Chapter Appendix 3 : --- The Organisational Chart for New Asset Creation Process --- p.75 / Chapter Appendix 4 : --- The Previous Work Process For Asset Creation --- p.76 / Chapter Appendix 5 : --- The New Work Process For Asset Creation --- p.77 / Chapter Appendix 6 : --- The Implementation Plan --- p.78 / Chapter Appendix 7 : --- The Sample Questionnaire --- p.79 / Chapter Appendix 8 : --- The Survey Summary --- p.83 / BIBLIOGRAPHY --- p.85 / Books --- p.85 / Periodicals --- p.86

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_321783
Date January 1997
ContributorsChan, She Kei., Chinese University of Hong Kong Graduate School. Division of Business Administration.
PublisherChinese University of Hong Kong
Source SetsThe Chinese University of Hong Kong
LanguageEnglish
Detected LanguageEnglish
TypeText, bibliography
Formatprint, viii, 86 leaves : ill. ; 30 cm.
CoverageChina, Hong Kong
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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