M.Tech. Business Administration. Business School. / The study attempts to identify and quantify factors that affect service delivery by local government counselors in Gauteng and North-West provinces. The study showed that overall satisfaction with the quality of services provided at the two sites of study (Tshwane District and Madibeng municipalities) was influenced by similar factors based on results obtained from data analysis. This shows that there was no significant difference between residents of Tshwane District and Madigeng municipalities with regards to expectations from service providers and elected officials who are responsible for the delivery of municipal services.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1000599 |
| Date | January 2012 |
| Creators | Khale, Solomon Thabo. |
| Contributors | Khalo, T. (Titos), Worku, Zeleke. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | © 2012 Tshwane University of Technology |
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