Three studies on understanding customer relationship management in services customer-firm affection, customer-staff proximity, and customer co-production /

Description

Thesis (Ph. D.)--University of Hong Kong, 2008.

Links & Downloads

1. http://sunzi.lib.hku.hk/hkuto/record/B39794039

Tags

Customer loyality. Customer relations

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/232130196
Date	January 2008
Creators	Chan, Wa, Kimmy,
Source Sets	OCLC
Language	English
Detected Language	English
Source	Click to view the E-thesis via HKUTO