This research explores the process of information system (IS) failure to understand how various organizational, users, technology, and implementation factors influence IS acceptance. The topic of IS implementation is particularly essential to the field of IS research because of the high propensity of IS implementation projects for failure. Although researchers have generated numerous theories and models that examine the effect of a wide range of factors on implementation success, the research on IS implementation and acceptance still remains fragmented and no unified view of IS implementation has been widely adopted (Larsen, 2003). An alternative model that aids in exploring IS implementation was developed. The model utilizes initiation, adoption, adaptation, and acceptance stages of Kwon and Zmuds (1987) model of Information Technology implementation as a framework and adds to it factors that previous research on IS implementation showed important to consider.
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The proposed model was evaluated by analyzing quantitative and qualitative data from the case of a failed implementation of a computerized Clinic Documentation System (CDS) in a large teaching hospital. Organizational environment and user characteristics; strong management commitment and support; extensive planning of the implementation as a change process and not as a technology deployment are shown to be major influencing factors in the IS implementation outcome. Finally, this research shows that individual users assessment of technology advantages and compatibility with existing work practices influence users acceptance decisions.
| Identifer | oai:union.ndltd.org:VANDERBILT/oai:VANDERBILTETD:etd-04012005-210048 |
| Date | 27 April 2005 |
| Creators | Statnikova, Kristina N |
| Contributors | David Dilts, Kenneth Pence |
| Publisher | VANDERBILT |
| Source Sets | Vanderbilt University Theses |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.library.vanderbilt.edu/available/etd-04012005-210048/ |
| Rights | unrestricted, I hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to Vanderbilt University or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report. |
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