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Perception of the quality of service delivery in selected regions of the City of Tshwane.

M. Tech. Business Administration / Residents of the municipalities of Soshanguve, Mabopane and Winterveld townships in Tshwane have protested over poor municipal service delivery since 2008. Although attempts have been made by the three municipalities to address complaints made by residents, there are dissatisfactions among ordinary residents about poor service delivery. There are few studies conducted in this regard. The study was conducted in an attempt to identify and quantify factors that are known to affect the quality of municipal services in Soshanguve, Mabopane and Winterveld as a means of assessing and finding out if interventions carried out by local governments have resulted in positive outcomes. The key objective of study was to assess the quality of municipal services that are delivered to residents of Soshanguve, Mabopane and Winterveld municipalities with a view to identify the root causes of dissatisfaction and protests made by residents. The study places a particular emphasis on the delivery of water, power and sanitation services to residents living in Soshanguve, Mabopane and Winterveld.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001567
Date January 2014
CreatorsMbele, Sizakele Portia.
Source SetsSouth African National ETD Portal
LanguageEnglish
Detected LanguageEnglish
TypeText
FormatPDF
RightsTshwane University of Technology

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