The purpose of this study was to determine case managers’ understanding of
their role in a managed care organisation and to develop recommendations for
the improvement of case management practice. Quantitative descriptive research
was conducted to explore perceptions of case managers regarding their role. A
self-administered questionnaire was used as a formal data collection instrument
and 25 respondents participated in the study. The findings revealed that the
majority of case managers know what is expected of them in their job but that
they do experience some barriers. There appears to be uncertainty with quite a
number of respondents regarding certain aspects of their role. Recommendations
were made for improved case management practice.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/4101 |
| Date | 11 1900 |
| Creators | Kgasi, Kate Mamokgati |
| Contributors | Potgieter, E. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (x, 118, [24] leaves), col. ill |
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