<p> The aim of this study was to investigate the perceptions of organizational workers to identify (1) To what extent do the perceptions of support staff in the financial industry regarding the leadership behaviors of direct supervisors affect their levels of intrinsic and extrinsic motivation, (2) What motivational techniques used by transactional and transformational leaders appear to be most effective at motivating support staff in the financial industry. The research questions were investigated through qualitative in-depth interviews with 14 employees in the financial industry. Analysis of data shows a close relationship with transformational leaders and positive intrinsic employee motivation and with transactional leaders a positive relationship with extrinsic employee motivation. The results of this study indicate that when intrinsic motivation is available without any extrinsic motivation, people are motivated intrinsically, but the feelings of motivation diminish quickly. When intrinsic motivation is present with extrinsic motivation, intrinsic motivation is significantly undermined. The large difference in the generational cohorts was the most substantial finding from this study. Over eighty three percent of the younger generational cohort (22-28 years old) preferred a transactional leader and just over 83 percent of the older generational cohort (43-54 years old) preferred a transformational leader. The results of this study have implications for recruiting and selection, and leadership development.</p>
| Identifer | oai:union.ndltd.org:PROQUEST/oai:pqdtoai.proquest.com:1591122 |
| Date | 15 July 2015 |
| Creators | Riedle, Danielle |
| Publisher | Southern Illinois University at Edwardsville |
| Source Sets | ProQuest.com |
| Language | English |
| Detected Language | English |
| Type | thesis |
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