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Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction

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1. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.266236

Identifer	oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:266236
Date	January 1996
Creators	Pantouvakis, Angelos
Publisher	University of Cambridge
Source Sets	Ethos UK
Detected Language	English
Type	Electronic Thesis or Dissertation