Happy to help state positive affect, state negative affect and affective ambivalence as predictors of emotional labor stlye and customer service performance /

Description

Thesis (Ph. D.)--Oklahoma State University, 2007. / Vita. Includes bibliographical references.

Links & Downloads

1. http://digital.library.okstate.edu/etd/umi-okstate-2213.pdf

Tags

Management (Theses)

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/145734951
Date	January 2007
Creators	Little, Laura M.
Source Sets	OCLC
Language	English
Detected Language	English